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Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately).

You must inform us (İvedik Organize Sanayi Bölgesi Arı Sanayi Sitesi No:67 Yenimahalle Ankara adresindeki Baltacıoğlu Mühendislik Makine Ticaret ve Sanayi Limited Şirketi) of your decision to cancel your order. You may submit your request by contacting us, or using this form. Will communicate to you an acknowledgement of receipt by e-mail.

To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item via our return centre. does not assume the ownership of the returned product until it is received at the return address.

For additional information on the scope, content and instructions for the exercise, please contact our Customer Service.


We will reimburse all payments received from you for the goods purchased and will not reimburse the shipping costs and customs charges, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Note that you must send back the goods no later than 3 days from the day on which you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).


Without prejudice to your statutory rights, Baltacioglu provides you with the following voluntary returns guarantee:

All products from the site can be returned within 30 days of receipt of the products to Baltacioglu if the products are complete and are in an unused and undamaged condition.

If you return products according to this voluntary returns guarantee, you will have to cover the customs charges in Turkey when you will return any product(s). 

Likewise the transport risk and return costs are borne by you. This returns guarantee does not affect your statutory rights and therefore does not affect your right of cancellation as described above.


Unless otherwise stated on the website, delivery estimates and dates are just estimates. They are not guaranteed delivery times and should not be relied upon as such. Where we provide a guaranteed delivery date and a delivery attempt is not made for the relevant shipment by that date, we will refund any delivery fees associated with that shipment, and otherwise we are not liable to you for late deliveries. Where estimated delivery times apply, you are still entitled have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, you may cancel your order at any time prior to dispatch.

Your order will be delivered to the transport company within 2-3 business days after receiving your order. We will inform you about the estimated delivery date when we confirm the receipt of your order.